Privacy Policy

Important Information

Last Updated: 09/09/2025

This Privacy Policy is effective as of 09/09/2025. Injury Institute may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Updates will be posted on this page with a revised “Last Updated” date, and we encourage you to review this Policy periodically to remain informed about how we protect your information.

Introduction

Injury Institute, Inc., a California corporation (“Injury Institute”, “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website or interact with Injury Institute in any other manner. By submitting information to or through our website, you consent to this Privacy Policy, our Terms of Use, and the collection and processing of such information as described in this Privacy Policy.

We also ask that you visit our Terms of Use page to learn more about your rights and obligations resulting from your use of our Website or your use of our services. This Privacy Policy is incorporated into and made a part of our Terms of Use.

IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY OR OUR TERMS OF USE, PLEASE DO NOT USE OUR WEBSITE OR ANY OF OUR SERVICES.

Scope and Applicability

This Privacy Policy applies to visitors of Injury Institute’s website (injusryinstitute.com) and individuals who interact with Injury Institute through the communication methods provided.

Injury Institute is a medical marketing company and may operate as a Business Associate under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). However, Injury Institute does not create, collect, receive, maintain, or transmit Protected Health Information (“PHI”) or patient medical records in the ordinary course of its business.

Injury Institute also complies with the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”).

How and What Information We Collect

Injury Institute collects only limited types of information necessary to operate its business. We may collect:

Identifiers: such as your name, date of birth, address, email address, phone number, and contact information.
Professional or Employment Information: such as company name, job title, or role; or information about your legal representative (including, name, email, and phone number).
Internet or Technical Information: such as your IP address, browser type, device information, location of mobile device, and website usage data (via cookies or analytics tools).
Cookies and Similar Technologies:A cookie is a small string of information that our Website transfers to your computer for identification purposes. Cookies can be used to follow your activity on our Website and that information helps us to understand your preferences and improve your overall experience. Injury Institute may use cookies, web beacons, pixel tags, and other tracking technologies to enhance website functionality, analyze usage patterns, and improve user experience. You may adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, certain features of the website may not function properly without cookies.
Information from Other Sources: including service providers or publicly available sources.

Important Notices:

PHI, Patient Charts, and Medical Records:Injury Institute does not collect, maintain, or store PHI, patient charts, or medical records. Any such information inadvertently sent to Injury Institute will be safeguarded and handled according to HIPAA requirements, but the receipt of such information is not part of Injury Institute’s operations.

Sensitive Personal Information: Injury Institute does not collect, use, or disclose sensitive personal information as defined under the California Consumer Privacy Act (CPRA), including Social Security numbers, driver’s license or passport numbers, biometric information, union membership, or information regarding race, religion, or sexual orientation.

How We Use the Information We Collect

The information Injury Institute collects may be used as follows:

Service Delivery and Operations

To provide, operate, and maintain our services.
To improve and personalize our products and services for a more consistent and tailored user experience.
For archival, backup, and other operational support purposes.

Security and Compliance

To ensure the safety and security of our services.
To detect, prevent, and address fraud, illegal activities, or violations of our Terms of Service and policies.

Communication

To respond to inquiries and provide customer support.
To communicate with you by email, phone, text message, or mail regarding our services or other relevant matters.

Analytics and Improvement

To understand how users access and use our services, in order to enhance usability and functionality.
To develop new products and services and improve existing ones.
To respond to user preferences, such as language, location settings, and personalized guidance.

Marketing and Advertising

To provide advertising and direct marketing that is relevant to user interests.
To measure, evaluate, and improve the effectiveness of our marketing, advertising, and promotional activities.

Note: Injury Institute does not use collected information to provide medical, legal, or professional advice.

Disclosure of the Collected Information

Injury Institute does not sell your personal information. We may disclose limited personal or business contact information to:

Service Providers: who support website hosting, analytics, or communication functions.
Legal or Regulatory Authorities: when required to comply with applicable laws, subpoenas, or legal processes.
Inadvertent PHI Situations: In the rare event Injury Institute receives PHI, it will be protected in accordance with HIPAA Business Associate requirements.

Patient Records and PHI Disclaimer

Injury Institute is not a healthcare provider, medical practice, or custodian of patient files. We do not create, collect, maintain, store, or receive PHI or medical records. Any requests or subpoenas for medical records directed to Injury Institute are misdirected and will not be fulfilled. Such requests must be directed to the appropriate healthcare provider, medical group, or records custodian.

Data Storage and Retention

Information collected by Injury Institute is stored on secure servers located in the United States. We implement administrative, technical, and physical safeguards designed to protect against unauthorized access, disclosure, alteration, or destruction of information. While Injury Institute takes reasonable steps to safeguard information, no method of electronic storage or transmission is completely secure, and Injury Institute cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including business, legal, or regulatory obligations. Once the applicable retention period has expired, We securely delete, anonymize, or otherwise dispose of the information in accordance with industry standards.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights under the CCPA/CPRA, including the right to:

Know: the categories of personal information Injury Institute collects, uses, or discloses.
Access: request a copy of personal information collected about you.
Delete: request that we delete personal information we have collected, subject to legal exceptions.
Correct: request corrections to inaccurate information.
Opt-Out: opt out of the sale or sharing of personal information (note: Injury Institute does not sell personal information).
Non-Discrimination: not be discriminated against for exercising your privacy rights.

Injury Institute does not discriminate against individuals who exercise their privacy rights under the CCPA/CPRA.

To exercise these rights, you may contact Injury Institute using the details provided below. For your protection, Injury Institute may require reasonable verification of your identity before fulfilling any request to access, correct, or delete personal information. This process may involve confirming information already in our records or requesting additional identifying details to ensure that the request is legitimate. Injury Institute will not fulfill requests where we cannot verify the identity of the requester.

Email: info@injuryinstitute.com

Phone: 866-544-6587

Mailing Address: 23890 Copper Hill Drive, Unit 445, Valencia, CA 91354

Do Not Track (DNT)

Some browsers offer a “Do Not Track” feature. “Do Not Track” is a website browser setting that allows you to tell websites you visit not to track your activity. When you turn “Do Not Track” on in your browser, your computer sends a signal to that website to stop tracking your activity. Injury Institute does not currently respond to DNT signals because no uniform standard for recognizing and responding to such signals has been adopted. However, you may use cookie management tools and browser settings to control data collection.

Automated Decision Making or Profiling

Injury Institute does not use automated decision-making technologies or profiling in a manner that produces legal or similarly significant effects on individuals. Any marketing-related data we process is limited to standard analytics (such as website traffic and engagement metrics) and does not involve automated decision-making about employment, credit, healthcare, insurance, or legal outcomes.

Children’s Privacy

Our website and services are intended for use by adults and are not directed to children under the age of 13. Injury Institute does not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

California Minors Under 16: In compliance with the California Consumer Privacy Act (CCPA/CPRA), Injury Institute does not sell or share the personal information of minors under the age of 16 without appropriate consent.

California “Shine the Light” Law

Under California Civil Code Section 1798.83, California residents have the right to request information about the disclosure of their personal information to third parties for direct marketing purposes. Injury Institute does not disclose personal information to third parties for their direct marketing purposes. If you have any questions about our compliance with this law, you may contact us using the information below.

Security Measures

Injury Institute employs administrative, technical, and physical safeguards to protect the limited personal or business information we collect. However, no system of electronic transmission or storage is 100% secure. Injury Institute expressly disclaims liability for unauthorized access to, interception of, or use of information transmitted electronically.

HIPAA Business Associate Compliance

As a Business Associate, Injury Institute is committed to complying with HIPAA in the event PHI is inadvertently received. Injury Institute has safeguards in place to protect such information but reiterates that handling PHI is not part of Injury Institute’s normal business activities.

Third-Party Websites.

Our website may contain links to third-party websites for your convenience. This Privacy Policy does not apply to those websites, and Injury Institute is not responsible for their content, policies, or practices. When you visit a third-party website, you should carefully review its privacy policy and terms, as its practices may differ from ours. Injury Institute has no control over, and disclaims all responsibility and liability for, the privacy practices of any third-party websites.

Changes to this Privacy Policy

Injury Institute may update this Privacy Policy periodically to reflect changes in law or business practices. Updates will be posted on this page with a revised “Last Updated” date.

Unsubscribe / Opt-Out

You may unsubscribe or opt-out of receiving any or all communications from us by contacting us using the contact information below.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your rights under HIPAA, the California Consumer Privacy Act (CCPA/CPRA), or California Civil Code Section 1798.83 (“Shine the Light” law), you may contact us using the information below: